Refund policy

& Return Policy

At SELFVUE, we want you to feel confident with your purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and in its original packaging
Complete with all original accessories and components
Accompanied by proof of purchase

To start a return, please contact us at support@selfvue.co before sending anything back.

Items returned without contacting us first may not be accepted.

Defective, Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if your item is:

Defective or not functioning properly
Damaged during shipping
Missing parts or accessories
Different from what you ordered

For defective or damaged products, please provide clear photos or a short video showing the issue so we can assess the problem and provide the appropriate solution.

Depending on the situation, we may offer a replacement, repair, or refund.

Return Shipping

If your return is approved, we will provide you with the return instructions and shipping address.

Unless the item was defective, damaged, or incorrectly sent by us, return shipping costs are the responsibility of the customer.

Please do not send products back without receiving return instructions from our support team first.

Non-Returnable Items

Returns may not be accepted for:

Products that have been used, damaged, or altered after delivery
Items missing original packaging or accessories
Products returned after the 30-day return period
Gift cards or other non-returnable items where applicable

Exchanges

If you received a defective, damaged, or incorrect product, please contact us at support@selfvue.co.

If an exchange is approved, we will provide instructions for returning the original item and arranging the replacement.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5 business days after the return has been approved. Please note that your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at:

support@selfvue.co